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Training Program
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| Please indicate which of the following training components are used in your program. This information is voluntary and does not affect your application for membership. This information may help other Foundation members identify which members’ programs are similar to their own. |
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An understanding of the range of physical and emotional reactions to trauma, including an explanation of possible long-term consequences such as post-traumatic stress disorder, and the benefits of an appropriate response |
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An understanding of the range of information needs of the survivors and family members and the skills needed to deliver clear and accurate information in a timely and sensitive manner. |
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An overview of the frontline employee's role, and how to work with friends & family members who may contact them looking for information or assistance.
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Understanding the non-clinical approach to assisting primary and family survivors and the necessary communications skills that enable employees to support families in a caring and compassionate manner and avoid causing second assaults on primary and family survivors. |
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The ability to recognize when the needs of a survivor exceed the family assistance team member's responsibility or capability and to know where to find the appropriate professional support (i.e. mental health professionals, clergy, etc.) |
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For airline and transportation companies, a basic understanding of aviation disaster laws (and other relevant laws) that may pertain to the handling of families following an aviation (or transporation) disaster (i.e., U.S. Brazil, etc.) |
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Examples of what disaster accident survivors have told us to say and not to say when providing post-disaster support (i.e., terrorist attacks, crashes, derailments, military actions, etc.). |
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The importance of the return of personal belongings |
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An overview of the organizations's plan for response (logistics) |
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