Higher Resources, Inc. is pleased to present the following training videos for use in training employees on how best to assist survivors (passengers, crew members, employees and families) following an aviation accident.

 

Also available are videos of presentations from our 2016 Member-Partner Meeting. Prices are in USD.

Video 1:

Perspectives: Families Discuss Aviation Disaster Response

This 37-minute video highlights improvements that have been made in the overall response to families whose loved ones have perished in aviation disasters, starting with September 11, 2001, and including Comair 5191, Continental 3407, and the crash of the Polish President's plane in 2010.

 

Interviews with families also highlight themes where improvements are still needed.  Two aviation plaintiff attorneys are also featured, commenting on observations they have made over forty years of representing families, including the need for employees to show empathy and compassion for passenger, crew,  and  family survivors. 

Price:

Family Assistance Foundation Members- $200

Non Members- $400

Video 2:

Family Survivors Share Wisdom Gained from Loss

This 17-minute video features family members who have lost loved ones in aviation tragedies, starting with September 11, 2001, who share their personal experience with loss.  The survivors speak about the value of  support from employees as well as other survivors and highlights other factors important in their healing process. 

Price:

Family Assistance Foundation Members- $200

Non Members- $400

Video 3:

A Different Journey

A Different Journey is part of a series designed to educate airline employees and agency personnel on response to aviation emergencies and disasters. Family survivors tell their stories in this 44 minute video.

Price:

$275

Video 4:

Integrating the Losses

Integrating the Losses is a 25 minute video in which families discuss their growth from trauma.

Price:

$275

2016 Member-Partner Meeting Videos

These videos feature speakers at our Member-Partner Meeting in Santa Fe, New Mexico, USA. Below are previews; to purchase a full video, please contact Stephen Young at stephen.young@aviem.com.

Jeff Morgan

Jeff discusses the history of the evolving field of family assistance. He then weaves in the tragedies which led to the regulations which govern airline response to families as well as other legislation in this field within other industries on a global perspective. 

Price: $99

Jeff Morgan 

Jeff discusses the 1996 Family Assistance Act and how it has evolved over time. He delves into how, after the United States adopted the act, other countries and agencies began to follow suit. 

Price: $99

Family Survivors:

Jim Hurd

Jim is a family survivor of TWA 800. Jim lost his son, Jamie in the accident on July 17, 1996. Jim tells his story of how he found out Jamie was involved in the crash and he takes you through what happened that day and what his life is like today. 

Price: $99

Kathy Johnston

Kathy is a family survivor of Colgan Air/Continental 3407. Kathy lost her husband, Kevin, in the accident on February 12, 2009. Kathy explains the challenges she faced getting confirmation that Kevin was on the flight and the importance of families getting through to an airline the first few hours following an accident. 

Price: $99

Scott and Terry Maurer

Scott and Terry are family survivors of Colgan Air/ Continental 3407. The Maurers lost their daughter, Lorin, in the accident on February 12, 2009. Scott and Terry describe the challenges they faced in getting information in the first few hours following the accident. 

Price: $99

Larry and Helen Siebert

Larry and Helen are family survivors of TWA 800. Larry and Helen lost their only two children, daughters Chrisha and Brenna, in the accident on July 17, 1996. The Sieberts describe their survival in the aftermath of the tragedy and how much giving back to others has meant to them in their being able to live beyond the loss of their children.  

Price: $99

Paul and Susan Smith

Paul and Susan are family survivors of ValuJet 592. The Smiths lost their son, Jay, in the accident on May 11, 1996. Looking back over twenty years since the accident, they discuss how their spirituality has been a driving force in their lives today to help cope with their tragedy. 

Price: $99

Care Team Responders:

Captain Susan Ryan-Bisig

Captain Susan Ryan-Bisig is a member the Independent Pilots Association (IPA) and flies for UPS. Captain Ryan-Bisig describes her role as Care Team member in supporting the family of a pilot who perished in the 2013 crash of UPS Flight 1354. Captain Ryan-Bisig discusses challenges she and her teammates faced in offering sensitive and well-received assistance to the entire family in the aftermath of the accident.

Price: $99

Amy Cann

In this presentation Amy describes a response to a challenging tragedy faced by one of the client-members in 2015. She touches on seven complexities of lessons learned in this response, including sensitivities involving the discussion of what appeared to be the intentional grounding of a flight which killed the pilot who was flying the aircraft.  

Price: $99

Alice Cain-Moore and Jane Kilgour

Alice and Jane, two experienced care team leaders, discuss the challenges with social media while managing a crisis on board. They then discuss how they proactively used social media to help their case.

Price: $99

Airport Community Emergency Support (ACES)

Russell Goutierez

Russell introduces the Airport Community Emergency Support panel and sets the stage for offering Human Services Response™ training to help augment responders on duty at the time of an accident. Russell discusses ideas for increasing response efforts by increasing the volunteer base at an airport. 

Price: $299 Package Deal for Airport Community 

Sandra Novak, MSW

Sandra, formerly a flight attendant for Delta Air Lines, now works as a crisis counselor in Broward County. Sandra assists airports, airlines and other groups in providing family assistance following a crisis. In this video, Sandra discusses the importance of listening and validating survivors, particularly in the first hours after the tragedy. 

Price: $299 Package Deal for Airport Community 

Mental Health Professional:

Dr. Paul Quinnett

Dr. Paul is a clinical psychologist who developed QPR and the QPR Institute. In this presentation, Dr. Quinnett reviews compelling statistics about suicide and explains that suicide is preventable.

Price: $199